TERMS & CONDITIONS

Last Updated on August 29, 2021.

These terms and conditions (the "Terms and Conditions") govern the use of www.twogoldendoves.com (the "Site"). This Site is owned and operated by Two Golden Doves. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Two Golden Doves and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Age Restrictions
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site; or

  • Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Wedding garters; and

  • Wedding ring pillows.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

  • Bespoke wedding garter and/or ring pillow design; and

  • Wedding website design and management.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third-Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments
We accept the following payment methods on our Site:

  • Credit Card; and

  • Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Registered post. Delivery takes approximately 3 to 16 days. A signature is required upon collection.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will not be charged for the delivery of the goods you purchase on our Site.

If you purchase goods from us for delivery to a destination outside Ireland your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:

  • Will end 14 days from the date of purchase when you purchased a service;

  • Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;

  • Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or

  • Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@twogoldendoves.com.  

The right to cancel does not apply to:

  • Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;

  • Custom or personalised goods;

  • Goods that will deteriorate or expire rapidly;

  • Goods that were unsealed after delivery and are not suitable for return for health and hygiene reasons;

  • Goods that are, according to their nature, inseparably mixed with other items after delivery;

  • Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control;

  • Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;

  • Sealed audio or sealed video recordings or sealed computer software that were unsealed after delivery;

  • Newspapers, magazines, or periodicals, except for subscriptions to such publications;

  • Passenger transport services; and

  • Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

If you requested the performance of services and they begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds


Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken.

Refunds do not apply to the following goods:

  • Custom made items; and

  • Bespoke items.

Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label that was sent to you via post or email. Go to your nearest post office and pay the necessary postage.

Consumer Protection Law
Where the Sale of Goods and Supply of Services Act 1980, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Two Golden Doves and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Two Golden Doves and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of Ireland.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Two Golden Doves are unable to resolve any dispute through informal discussion, then you and Two Golden Doves agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Two Golden Doves. The costs of any mediation or arbitration will be shared equally between you and Two Golden Doves.

Notwithstanding any other provision in these Terms and Conditions, you and Two Golden Doves agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

info@twogoldendoves.com

You can also contact us through the feedback form available on our Site.

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PRIVACY POLICY

Data that we collect

We collect a variety of information from you when you visit our website, make a purchase, or contact us on the website or via social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third party processors as needed for our legitimate business interests. The information we collect may include:

  • Personal identification information including your name, email address, phone number, shipping address and other personal information as required when making a purchase.​

  • Demographic information such as your age, gender or location. 

  • Derivative and behavioural data such as your IP address, dates and times of your website visits as well as your actions performed on the website.

  • Financial data for the completion of a purchase or payment for bespoke services. We store a limited amount of financial data and the majority is transferred to our payment processor Stripe, and you should review this processors' privacy policy to determine how they use, disclose and protect your data. 


How we collect your data

You directly provide Two Golden Doves with most of the data we collect. We collect data and process data when you:

  • Place an order or enquire about any of our products or services.

  • Voluntarily complete any forms, surveys or feedback requests via social media, email or this website.

  • Use or view our website via your browser's cookies.

  • Provide us with any other voluntary data any time before, during or after the transaction/service time period via any of our communication channels.

Our company may also receive your data indirectly from the following sources:

  • Google Analytics/Wix Analytics via the use of this website or by clicking any Two Golden Doves ads run by Google Ads.

  • Pinterest, Instagram and Tiktok analytics data collected from your visits to Two Golden Doves social media channels.

How your data is used

Two Golden Doves collects your data so that we can:

  • Process your orders and enquiries.

  • Email you with updates and other important information regarding the product or service. 

  • Analyse the data collected from Google Analytics, Google Ads and social media channel analytics to improve our website and offerings.

  • Use the analysed data to build a profile and provide personalised advertisements. 

When Two Golden Doves processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How your data is stored

Two Golden Doves securely stores your data on a strongly protected email account. Because the majority of data that we collect is via direct communications using email, we have taken all the precautions necessary to protect you against personal data loss or misuse. 

However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee the complete security of any information you transmit to us.

By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

Our company will keep your transaction and communication data for as long as it is needed to provide legitimate service or to comply with our legal obligations. Data that is no longer needed for any of the purposes that are described above will be permanently deleted.

You may request us to delete your data at any time. However, any data that has been transmitted to third parties cannot be controlled by us and if you wish to have it deleted then you should contact the third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.​​​

Your data protection rights

Two Golden Doves would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request us for copies of your personal data. We may charge you a small fee for this service. 

  • The right to rectification - You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete. 

  • The right to erasure – You have the right to request us to erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request us to restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request us to transfer the data we have collected to another organization, or directly to you, under certain conditions.

  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@twogoldendoves.com

What are cookies?

Cookies are text files place on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org .

How we use cookies

Two Golden Doves uses cookies in a range of ways to improve your experience on our website, including:
•    Understanding how you use our website.
•    Understanding and building your consumer profile in order to improve offerings and personalize our marketing efforts. 

Types of cookies we use

There are a number of different types of cookies, however, our website uses:
•    Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used. 
•    Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Two Golden Doves sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policy of other websites

The Two Golden Doves website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Two Golden Doves keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 August 2021.

How to contact us

If you have any questions about the Two Golden Doves privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not, hesitate to contact us.

Email us at : info@twogoldendoves.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Two Golden Doves has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email : info@oic.ie

Address: 6 Earlsfort Terrace, Dublin 2, D02W773.